Receive Customer Order

Explanation

This activity is used to receive a quotation request or a customer order, i.e., a purchase order or purchase order request sent by EDI/MHS.

In this page you can study address-related data received in a purchase order message (ORDERS), such as delivery address and EAN location for document, delivery, and payer address. This data applies for the order header. Be aware that a line might have specific delivery information that differs from the header.

If the system has failed to convert the purchase order message into a quotation or customer order, the message has the status Stopped and the message needs to be corrected. A description of the error is displayed in the Error Message field. You can alter data on this tab to correct the error. 

Time zone badge is displayed for all date/time attributes respective to the site's time zone.

The "Wanted Delivery Date" is displayed in the demand site's time zone. Once the incoming customer order is approved and the Internal Customer Order is created, the "Wanted Delivery Date" in the internal customer order is displayed in the supply site's time zone. "Created Date" and "Receive Date" in the incoming customer order are also displayed in the supply site's time zone. When creating an incoming customer order from a third-party tool, the wanted delivery date is displayed in the server time zone.

 Note: If you are using automatic approval, the Incoming Order/Schedule Approval should be set to Automatically in the Customer/Order/Message Defaults page

Prerequisites

System Effects