This activity is used to define a scheduling dataset for the request work task. A scheduling dataset is a categorization of resources and work tasks into different pools so that the assignments can be done within the pool.
If there was a scheduling dataset defined for the Service Delivery Unit or the service organization of the Request work task, the same scheduling dataset will be automatically added to the request work task on creation.
The scheduling dataset must be defined within the company in the Scheduling Dataset page.
As a result of this activity, a scheduling dataset will be defined for the request work task.