On this page you will find the specifications regarding the Model: Maintenance and Dimension Table: SLA ORDER LINE.
This model dimension represents the Service Level Agreements (SLA) Order Line Data data in form SLA Order Line and is based on the IFS Cloud dimension DIM_SLA_ORDER_LINE. All models that refers to this dimension will have the attributes and hierarchies as described below.
| Attribute | Description (where applicable) |
| Template ID | The identity of the SLA order template from which the SLA order is created. |
| Calculation Basis | Basis for SLA Dates. Two values: Base date and Previous Task.Base Date: Dates are caluclated based on entry date of Work TaskPrevious Task: Dates are calculated based on completion of preceding task. |
| Work Stage ID | The code for the work stage |
| Calendar ID | Calendar Code |
| SLA Order No | SLA Order Number |
| Cut Off Time | The time at the end of a shift after which a resolution time will not be calculated |
| Response Time | The time from entering a new work task or finishing the previous work task to when the work task should be started. |
| Resolution Time | The time from entering a new work task or finishing the previous work task to when the work task should be finished. |
| SLA Order Line | Built up as SLA ORDER NO + ' - ' + SLA_ORDER_LINE_NO |
| Model Name |
The data source for this object is defined using IFS Developer Tool. Further Transformations are done using Power BI.
Additional information can be found in the online documentation of Information Sources.
| Model Table | BI Access View | Referenced Information Source | Recommended Access Type |
| SLA ORDER LINE | DIM_SLA_ORDER_LINE_BI | DIM_SLA_ORDER_LINE | On Line |